![]() ![]() But I would like to use it to store some files. ![]() That is to say, I am unable to access my WD hard drive from File Explorer. However, I found that WD Elements not showing in my computer File Explorer after I connected it to my computer running Windows 10. Afterwards, attempt to run both the QUICK and EXTENDED tests again, as well as the third-party diagnostic tools and see what the results will be then.I have a Western Digital 1TB Elements Portable external hard drive, which used to work well with my friend’s computer. The FULL ERASE will completely reformat the drive and wipe all the sectors. Once your files are copied, you could also try running the WRITE ZEROS feature from the DLG tool. Meanwhile, find a backup solution using a friend's help or an online storage cloud solution. However, it's still a pretty concerning number of unstable sectors, so you should definitely get in touch with our Customer Support, either by phone or e-mail, if things get worse! ![]() This parameter indicates the unstable sectors that could potentially go bad (get remapped) ! I'd advise you to click on the small icon above the list of storage drives in the Data LifeGuard Utility and view the S.M.A.R.T. I saw conflicting test results and seems like you got a large number of pending sectors. Second of all, I'd suggest you find a backup drive or ask a friend to lend you one, so that you copy your data and make sure it's safe and sound somewhere off-site. Welcome to the TPU community, of all, apologies for my late reply! Thank you, & for letting me know about his issue. My Passport AV-TV, WD Elements Desktop, WD Caviar RAID Edition, WD Caviar Blue, WD Blue SSHD, WD Blue / SE / SE16 (SATA II / III), WD Blue, WD Green, WD Green / GP, WD Black SSHD, WD Black, WD Black2 Dual Drive, WD Red (Mobile), WD Red, WD Red Pro, WD Re+, WD RE / WD RE4, WD Se, WD Ae, WD Purple, WD AV-GP, WD VelociRaptor, WD AV, WD Protégé, WD Laptop Mainstream, WD Xe, WD Desktop Mainstream, WD Desktop Performance, WD S25
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